Aerie - Southlake, Texas

Lexie Nelson

Very clean and organized store. I'm always treated with kindness here and the team is super helpful when it comes to picking out outfits and giving styling tips. I always appreciate a store where the employees are honest about what leggings are and aren't see through, or what bralettes are actually supportive. Nico is always helping me find the best items for my lifestyle (cozy work from home)

Tootie Smith

I just left the store. There were three employees at the back of the store gossiping about other coworkers and paying ZERO attention to anything going on. They did not great me, ask me if I needed something or even acknowledge me. I asked if I could use a dressing room and the employee looked annoyed and told me to “go see if one is unlocked.”

I am an aerie card holder and spend well over 500 dollars a year on aerie clothes. I will NEVER be returning to this location and am tempted to contact corporate and let them know how terrible their employees are at this store. I left empty handed because I did not want to support this type of establishment.

Laura Rouleau

First time in this store. Never greeted or asked if we needed help. Two girls at the registers just hanging on their phones ignoring everything going on in the store.

Grace Olsson

Love aeri and was so excited to see them in southlake however will probably not go back unless I need to. I was the only one in the store and none of the associates acknowledged me didn’t say hi or bye or anything. I was in and out of the fitting rooms multiple times one of them eventually asked if I was ready to check out and I said no I don’t really know what I’m doing haha (looking at bras) and no one offered to help they were too busy playing dress up and being on their phones behind the counter. ended up going to Victoria secret to get fitted and had an amazing experience wish I could have done the same at aeri especially as someone who has an ae credit card and loves their clothes. Would have spent so much more money if the sales associates did their jobs. Maybe don’t hire 16 year olds and make it 18+ like other retail stores do for a reason.

Natalie Howard

I love aerie but when I entered the store it was me and 1 other customer in the store. No one offered to help me or even said hello. I would rather go to the tanger location personally and avoid the judgement looks I received in 5 min of being in the store. They were more concerned in there phones then helping customers apparently? ‍♀️ I usually don’t leave reviews but maybe aerie needs to educate their employees on proper customer service.

Jon Giardina

Agreed with the last reviewer. We went to this location. The manager was here and only seemed interested in speaking with her associates. And “hanging out”. We were not even greeted. Will not be back. Expected more especially from the Southlake location.

Sarah Sibley

Love this location. They were very helpful! Ashley and her co-workers helped with a return when we went back because something just didn’t end up working out for my daughter and we had no issues with out return.

Isabella Garcia

Shop here if you want your clothes to be drenched in toxicity. The staff is unbelievably unprofessional, which is surprising considering the location's extremely recent inception. Think of the most arrogant, nasty, and fake people and that pretty much sums up the Southlake Aerie staff.